CRT-261 · Question #105
Which feature can a consultant deploy to route cases from social channels within a limited timeframe?
The correct answer is A. Use custom case assignment rules. To route cases from social channels efficiently within a limited timeframe, configuring custom case assignment rules is recommended. These rules can automate the distribution of cases based on specific criteria, ensuring that cases are promptly assigned to the appropriate…
Question
Which feature can a consultant deploy to route cases from social channels within a limited timeframe?
Options
- AUse custom case assignment rules.
- BImplement an Apex solution.
- CUse a third-party app from AppExchange.
How the community answered
(28 responses)- A79% (22)
- B7% (2)
- C14% (4)
Explanation
To route cases from social channels efficiently within a limited timeframe, configuring custom case assignment rules is recommended. These rules can automate the distribution of cases based on specific criteria, ensuring that cases are promptly assigned to the appropriate agents or queues for timely resolution.
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