CRT-261 · Question #92
The VP of service at Universal Containers wants to make it easier and faster for support agents to send Knowledge articles to the customer. What should a consultant configure to send the article to…
The correct answer is B. Create a Macro to send an email with Knowledge articles. To facilitate the quick and easy sending of Knowledge articles to customers by support agents, creating a Macro that automates the process of attaching articles to an email is recommended. This streamlines the sharing of helpful information, enhancing the support experience for…
Question
The VP of service at Universal Containers wants to make it easier and faster for support agents to send Knowledge articles to the customer. What should a consultant configure to send the article to the customer?
Options
- ACreate an auto-response rule that links to Knowledge articles.
- BCreate a Macro to send an email with Knowledge articles.
- CSet up the Case Deflection component to share Knowledge articles.
How the community answered
(35 responses)- A9% (3)
- B74% (26)
- C17% (6)
Explanation
To facilitate the quick and easy sending of Knowledge articles to customers by support agents, creating a Macro that automates the process of attaching articles to an email is recommended. This streamlines the sharing of helpful information, enhancing the support experience for customers while increasing efficiency for agents.
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