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CRT-261 · Question #92
CRT-261 Question #92: Real Exam Question with Answer & Explanation
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Question
The VP of service at Universal Containers wants to make it easier and faster for support agents to send Knowledge articles to the customer. What should a consultant configure to send the article to the customer?
Options
- ACreate an auto-response rule that links to Knowledge articles.
- BCreate a Macro to send an email with Knowledge articles.
- CSet up the Case Deflection component to share Knowledge articles.
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