Salesforce
CRT-261 · Question #78
CRT-261 Question #78: Real Exam Question with Answer & Explanation
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Question
Cloud Kicks will use the Salesforce Knowledge Article Importer to migrate existing articles from another knowledge base. The current knowledge base includes how-to guides written in HTML. What is the recommended method to import the how-to guides into Salesforce Knowledge?
Options
- AChange the HTML format first to support subfields.
- BCreate an HTML file for each rich text area field.
- CModify the import parameters to specify HTML encoding.
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