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CRT-261 · Question #79

CRT-261 Question #79: Real Exam Question with Answer & Explanation

The correct answer is A. Use Slack for Service for Case Swarming.. For Cloud Kicks to effectively collaborate within the organization and with partners on resolving cases, using Slack for Service for Case Swarming is recommended. This solution facilitates real- time communication and collaboration, bringing together the necessary stakeholders an

Question

Cloud Kicks (CK) often needs to seek assistance within its organization to resolve cases with its customers. Sometimes, CK needs partners to engage as well. CK wants a solution that is the most effective for case communication while documenting the conversation history. Which feature should the consultant recommend to meet the requirement?

Options

  • AUse Slack for Service for Case Swarming.
  • BSend Email Quick Action to loop in the stakeholders.
  • CUse child Cases to interact with the partner.

Explanation

For Cloud Kicks to effectively collaborate within the organization and with partners on resolving cases, using Slack for Service for Case Swarming is recommended. This solution facilitates real- time communication and collaboration, bringing together the necessary stakeholders and documenting the conversation history within the context of each case, enhancing problem-solving and case resolution processes.

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