Salesforce
CRT-261 · Question #123
CRT-261 Question #123: Real Exam Question with Answer & Explanation
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Question
A recent review of customer satisfaction surveys revealed that the support center does a poor job of upselling new products to customers. Customers report dissatisfaction when calling for service issues and receiving a sales pitch instead. However, customers that have been upsold new products are two times more likely to remain a customer. What is the recommended method to ensure upselling only occurs when customers are likely to be receptive to the offer?
Options
- AEinstein Next Best Action
- BService Analytics Predictions
- CVisual Remote Assistant
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