Salesforce
CRT-261 · Question #2
Case closure time at Cloud Kicks (CK) is too high although CK already enabled Knowledge Management. What should the consultant recommend to decrease case closure time?
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Content Management
Question
Case closure time at Cloud Kicks (CK) is too high although CK already enabled Knowledge Management. What should the consultant recommend to decrease case closure time?
Options
- AAdd data category groups.
- BCreate synonym groups.
- CEnable Suggested Articles.
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Topics
#Knowledge Management#Suggested Articles#case closure#article recommendations