Salesforce
CRT-261 · Question #109
CRT-261 Question #109: Real Exam Question with Answer & Explanation
Sign in or unlock CRT-261 to reveal the answer and full explanation for question #109. The question stem and answer options stay visible for context.
Question
Agents at Universal Containers are required to update the Case Status to Waiting for Customer after they send an email to the Case Contact. Support managers are noticing that many agents are forgetting to perform this step. What should a consultant recommend to address this problem?
Options
- ACreate a Case Macro.
- BCreate a Validation Rule.
- CCreate an action on Case,
Unlock CRT-261 to see the answer
You've previewed enough free CRT-261 questions. Unlock CRT-261 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.