Salesforce
CRT-261 · Question #110
CRT-261 Question #110: Real Exam Question with Answer & Explanation
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Question
Universal Containers is launching a full line of new products, and Service Cloud should support the following requirements: * Customer service agents need to collaborate with other teams. * The product development team needs to be alerted on high-priority cases for specific products. Which solution meets these requirements?
Options
- AUse Salesforce Flow for notifications and Case Teams to monitor cases,
- BUse Escalation Rules for notifications and Case Teams to monitor cases.
- CUse Salesforce Flow for notifications and Account Teams to monitor cases.
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