Salesforce
CRT-261 · Question #107
CRT-261 Question #107: Real Exam Question with Answer & Explanation
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Question
Universal Containers (UC) is implementing Service Cloud. UC needs to reduce total case volume and the average amount of time spent by agents on cases. Which solution meets these requirements?
Options
- AUse escalation rules to move cases into the correct status. Create reports to monitor service-level
- BEnable agent chat functionality for customers. Disable the ability to log a case from the Experience
- CPublish Knowledge articles to the Experience Cloud site, Enable the attachment of articles upon
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