Salesforce
CRT-261 · Question #129
CRT-261 Question #129: Real Exam Question with Answer & Explanation
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Question
Cloud Kicks is planning to provide different levels of support to customers in order to ensure its agents are working within the confines of the service-level agreements (SLAs). Which feature should the consultant consider?
Options
- AEntitlements
- BCase Management
- CService Contracts
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