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CRT-261 · Question #128
CRT-261 Question #128: Real Exam Question with Answer & Explanation
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Question
Universal Containers is initiating a program to improve customer satisfaction. As part of the program, customers must be surveyed after the case is closed to ensure the customer is satisfied and the issue has been resolved. Which solution should a consultant recommend to meet this requirement?
Options
- AUse auto-response rules to send an email to the customer.
- BUse Escalation Rules to assign the case to a case queue.
- CUse Flow Builder to send an email to the customer.
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