CRT-261 · Question #128
Universal Containers is initiating a program to improve customer satisfaction. As part of the program, customers must be surveyed after the case is closed to ensure the customer is satisfied and the…
The correct answer is C. Use Flow Builder to send an email to the customer. To survey customers for satisfaction after case closure, utilizing Flow Builder to automate the sending of survey emails is recommended. This solution allows for the creation of a customized workflow that triggers an email survey to the customer once a case is marked as closed…
Question
Universal Containers is initiating a program to improve customer satisfaction. As part of the program, customers must be surveyed after the case is closed to ensure the customer is satisfied and the issue has been resolved. Which solution should a consultant recommend to meet this requirement?
Options
- AUse auto-response rules to send an email to the customer.
- BUse Escalation Rules to assign the case to a case queue.
- CUse Flow Builder to send an email to the customer.
How the community answered
(44 responses)- A14% (6)
- B5% (2)
- C82% (36)
Explanation
To survey customers for satisfaction after case closure, utilizing Flow Builder to automate the sending of survey emails is recommended. This solution allows for the creation of a customized workflow that triggers an email survey to the customer once a case is marked as closed, ensuring timely feedback collection and aiding in the continuous improvement of customer satisfaction.
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