Salesforce
CRT-261 · Question #150
CRT-261 Question #150: Real Exam Question with Answer & Explanation
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Question
A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simple cases, such as password resets and order inquiries. CK wants to provide customer self-service via web, SMS, Facebook Messenger, and WhatsApp. What should the consultant recommend to handle the new cases?
Options
- AImplement Case Swarming.
- BImplement Einstein Bots.
- CImplement Skills-Based Routing.
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