Salesforce
CRT-261 · Question #85
CRT-261 Question #85: Real Exam Question with Answer & Explanation
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Question
Cloud Kicks' service agents frequently receive requests for order updates. All order information is managed by a separate cloud-based enterprise resource planning (ERP) system. Agents currently jump between applications to search for these details and have asked if this process can be improved. Which approach should the consultant recommend to streamline the process?
Options
- ACreate a batch integration process that runs hourly to pull all order updates into Salesforce
- BCreate a dynamic action that launches the ERP system with a deep link to the order locator.
- CUse Salesforce Connect and External Objects to represent this information in Salesforce.
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