Cloud Kicks customers need a method to create cases without a login. Managers are concerned that public options will increase the number of spam cases created. What is the recommended option to…

The correct answer is C. Web-to-Case with reCAPTCHA enabled. To enable case creation without login while preventing spam, using Web-to-Case with reCAPTCHA enabled is recommended. reCAPTCHA provides an additional layer of security by verifying that case submissions are made by humans, effectively reducing the likelihood of spam cases and…

Intake and Interaction Channels

Question

Cloud Kicks customers need a method to create cases without a login. Managers are concerned that public options will increase the number of spam cases created. What is the recommended option to prevent the creation of spam cases?

Options

AOn-Demand Email-to-Case Threading
BWeb-to-Case with Einstein Case Classification
CWeb-to-Case with reCAPTCHA enabled

How the community answered

(36 responses)

A
8% (3)
B
11% (4)
C
81% (29)

Explanation

To enable case creation without login while preventing spam, using Web-to-Case with reCAPTCHA enabled is recommended. reCAPTCHA provides an additional layer of security by verifying that case submissions are made by humans, effectively reducing the likelihood of spam cases and maintaining the integrity of case data in Salesforce.

Topics

#Web-to-Case#reCAPTCHA#spam prevention#case creation

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