CRT-261 · Question #50
Which advantage does Salesforce provide with the OpenCTI framework?
The correct answer is B. Agents can use telephony on a wide range of browsers and operating systems while only. Salesforce's OpenCTI (Computer Telephony Integration) framework offers the advantage of allowing agents to use telephony across various browsers and operating systems without the need for multiple developments. This cross-platform compatibility ensures a consistent user…
Question
Which advantage does Salesforce provide with the OpenCTI framework?
Options
- ADevelopers can Integrate with any telephony platform available with minimal need for
- BAgents can use telephony on a wide range of browsers and operating systems while only
- CAgents can run their softphone at the operating system level, embedded in the task bar or system
How the community answered
(26 responses)- A8% (2)
- B77% (20)
- C15% (4)
Explanation
Salesforce's OpenCTI (Computer Telephony Integration) framework offers the advantage of allowing agents to use telephony across various browsers and operating systems without the need for multiple developments. This cross-platform compatibility ensures a consistent user experience and simplifies telephony integration within Salesforce, enhancing efficiency and accessibility for service agents.
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