Salesforce
CRT-261 · Question #126
CRT-261 Question #126: Real Exam Question with Answer & Explanation
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Question
Universal Containers is training a new set of service agents. Part of the training includes handling messaging from customers. However, it is important that contact center managers monitor the messaging sessions to ensure the service agents' responses are professional and accurate and that the managers are able to assist when needed. Which Lightning Console feature should a consultant configure to support this need?
Options
- AChat Supervisor tab and Whisper Messages
- BIncident Management tab and Whisper Messages
- COmni-Channel Supervisor and Whisper Messages
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