Salesforce
CRT-261 · Question #172
CRT-261 Question #172: Real Exam Question with Answer & Explanation
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Question
Universal Containers provides customers with different service levels based on their services agreement. The VP of customer service wants to use Service Cloud to track when cases have yet to reach certain stages and ensure that senior management is alerted accordingly. Which feature should a consultant recommend to address this requirement?
Options
- AReports and Dashboards
- BEntitlements and Milestones
- CService Contracts
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