CRT-261 · Question #173
Universal Containers recently deployed a Salesforce Knowledge implementation and wants to evaluate the quality of the articles being produced. What should the consultant recommend to gather…
The correct answer is C. Install the Knowledge Base Dashboards & Reports AppExchange package. To efficiently gather information on Knowledge article usefulness, installing the Knowledge Base Dashboards & Reports package from Salesforce AppExchange is advisable. This package provides pre- built reports and dashboards designed specifically for Salesforce Knowledge…
Question
Universal Containers recently deployed a Salesforce Knowledge implementation and wants to evaluate the quality of the articles being produced. What should the consultant recommend to gather information efficiently on Knowledge article usefulness?
Options
- ADevelop custom Knowledge reports and dashboards.
- BCreate a review board to evaluate and manage Knowledge articles.
- CInstall the Knowledge Base Dashboards & Reports AppExchange package.
How the community answered
(28 responses)- A11% (3)
- B7% (2)
- C82% (23)
Explanation
To efficiently gather information on Knowledge article usefulness, installing the Knowledge Base Dashboards & Reports package from Salesforce AppExchange is advisable. This package provides pre- built reports and dashboards designed specifically for Salesforce Knowledge, enabling quick insights into article performance, usage, and feedback, facilitating continuous improvement in Knowledge management.
Topics
Community Discussion
No community discussion yet for this question.