Salesforce
CRT-261 · Question #173
CRT-261 Question #173: Real Exam Question with Answer & Explanation
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Question
Universal Containers recently deployed a Salesforce Knowledge implementation and wants to evaluate the quality of the articles being produced. What should the consultant recommend to gather information efficiently on Knowledge article usefulness?
Options
- ADevelop custom Knowledge reports and dashboards.
- BCreate a review board to evaluate and manage Knowledge articles.
- CInstall the Knowledge Base Dashboards & Reports AppExchange package.
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