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CRT-101 · Question #33
CRT-101 Question #33: Real Exam Question with Answer & Explanation
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Sales and Service Cloud Applications
Question
The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate service representative within 5 hours. VIP Customers have access to support 24 hours a day. How should this be configured?
Options
- AAssignment Rules.
- BBusiness Hours.
- CCase Queues
- DEscalation Rules
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Topics
#Case Management#Assignment Rules#Service Cloud Automation#Customer Service