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CRT-101 · Question #92
CRT-101 Question #92: Real Exam Question with Answer & Explanation
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Sales and Service Cloud Applications
Question
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than two hours to an urgent Case queue and alert the support manager. Which feature should an administrator configure to meet this requirement?
Options
- ACase Escalation Rules
- BCase Dashboard Refreshes
- CCase Scheduled Report
- DCase Assignment Rules
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Topics
#Case Management#Assignment Rules#Service Cloud#Automation