CRT-101 · Question #34
An administrator at Ursa Major Solar needs to send information to an external accounting system What workflow action should the administrator use to accomplish this?
The correct answer is B. Outbound Message. Outbound Message is the correct workflow action because it is specifically designed to send data from Salesforce to external systems via SOAP-based web service calls, making it the only option built for cross-system integration. Assign Task (A) creates a to-do item for a…
Question
An administrator at Ursa Major Solar needs to send information to an external accounting system What workflow action should the administrator use to accomplish this?
Options
- AAssign Task
- BOutbound Message
- CCreate Record
- DCustom Notification
How the community answered
(26 responses)- B88% (23)
- C8% (2)
- D4% (1)
Explanation
Outbound Message is the correct workflow action because it is specifically designed to send data from Salesforce to external systems via SOAP-based web service calls, making it the only option built for cross-system integration. Assign Task (A) creates a to-do item for a Salesforce user - it stays internal and triggers no external communication. Create Record (C) generates a new Salesforce record, which is also entirely internal. Custom Notification (D) sends alerts within Salesforce (e.g., bell notifications in the app) to users or groups, not to outside systems.
Memory tip: Think "Outbound = Out of Salesforce" - if data needs to leave the org and reach an external system, Outbound Message is your answer. The word "outbound" itself signals the direction of data flow.
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