Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage. What should the administrator recommend?

The correct answer is B. Web-to-Case. Web-to-Case generates an HTML form that can be embedded on any public web page. When a visitor submits the form, Salesforce automatically creates a Case record. This is the purpose-built tool for customer self-service case creation from an external website. Email-to-Case (C)…

Sales and Service Cloud Applications

Question

Options

ASMS Response
BWeb-to-Case
CEmail-to-Case
DOmni-Channel

How the community answered

(37 responses)

A
5% (2)
B
92% (34)
D
3% (1)

Explanation

Web-to-Case generates an HTML form that can be embedded on any public web page. When a visitor submits the form, Salesforce automatically creates a Case record. This is the purpose-built tool for customer self-service case creation from an external website. Email-to-Case (C) requires the customer to send an email, not fill out a web form. Omni-Channel (D) is an internal routing engine for directing work to agents, not a customer-facing intake tool. SMS Response (A) is for text-based communication, not web form submission.

Topics

#Web-to-Case#Service Cloud#Case Management#Customer Service

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