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CRT-101 · Question #120
CRT-101 Question #120: Real Exam Question with Answer & Explanation
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Sales and Service Cloud Applications
Question
An Administrator at DreamHouse Realty wants an easier way to assign an agent capacity and skill set. Which feature should the administrator enable to meet this requirement?
Options
- AKnowledge Management.
- BOmni-Channel
- CEscalation Rules
- DTerritory Management
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Topics
#Omni-Channel#Agent Capacity#Skill-Based Routing#Service Cloud