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CRT-101 · Question #30
CRT-101 Question #30: Real Exam Question with Answer & Explanation
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Sales and Service Cloud Applications
Question
DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases. Which two solutions should an administrator use to meet this request? Choose 2 answers
Options
- AWeb-to-Case
- BCase Escalation
- CCase Queues
- DEmail-to-Case
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Topics
#Web-to-Case#Email-to-Case#Case Management#Self-Service