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CRT-101 · Question #28
CRT-101 Question #28: Real Exam Question with Answer & Explanation
The correct answer is B: Email-to-Case. See the full explanation below for the reasoning.
Sales and Service Cloud Applications
Question
The administrator at DreamHouse Realty added an email quick action to the Case page layout and is unable to see the action on the case feed. Which feature must be enabled to ensure the quick action will be displayed as expected?
Options
- AEmail Notifications
- BEmail-to-Case
- CEmail Alerts
- DEmail Templates
Topics
#Email-to-Case#Service Cloud Features#Case Management#Quick Actions
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