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CRT-101 · Question #226
CRT-101 Question #226: Real Exam Question with Answer & Explanation
The correct answer is B: Case Escalation Rule. See the full explanation below for the reasoning.
Sales and Service Cloud Applications
Question
Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation. Which feature should an administrator use to fulfill this requirement?
Options
- AAssignment Rule
- BCase Escalation Rule
- COmni-Channel Supervisor
- DFormula Field
Topics
#Case Escalation Rules#Service Cloud#Automation#Notifications
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