CRT-101 · Question #202
Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box. Which three of the standard objects are available to an…
The correct answer is A. Contract B. Case E. Account. Salesforce includes several standard objects relevant to service/support use cases. Administrators should know which objects exist out of the box versus custom-built ones.
Question
Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box. Which three of the standard objects are available to an administrator considering a support use case? Choose 3 answers
Options
- AContract
- BCase
- CTicket
- DRequest
- EAccount
How the community answered
(18 responses)- A89% (16)
- C6% (1)
- D6% (1)
Why each option
Salesforce includes several standard objects relevant to service/support use cases. Administrators should know which objects exist out of the box versus custom-built ones.
Contract is a standard Salesforce object used to manage agreements, making it relevant for service scenarios where entitlements and agreements are tracked.
Case is the primary standard object for support use cases, representing a customer issue or inquiry submitted via email, web, phone, or other channels.
Ticket is not a standard Salesforce object - Salesforce uses 'Case' for the equivalent concept, so this choice does not exist out of the box.
Request is not a standard Salesforce object - there is no native object by this name available to administrators without custom development.
Account is a core standard object representing a company or individual, and is foundational to any support use case for tracking customer relationships.
Concept tested: Salesforce standard objects for service cloud
Source: https://help.salesforce.com/s/articleView?id=sf.service_cloud_overview.htm&type=5
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