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CRT-101 · Question #136
CRT-101 Question #136: Real Exam Question with Answer & Explanation
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Sales and Service Cloud Applications
Question
The Administrator at Cloud Kicks need to automatically route support cases, regardless of how they are created, to a queue based on case priority. What tool should the administrator use?
Options
- AEmail-to-Case
- BAssignment Rules
- CAuto-Response Rules
- DWeb-to-case
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Topics
#Case Management#Assignment Rules#Case Routing#Service Cloud