CLSSYB Exam Questions

Upon completion of a project a Belt must complete the ____________________ then transfer responsibility for this to the Process Owner.

Systems and structures are the basis for allowing people to change their behaviors permanently and are accomplished through which of the following?

The Control Plan is created following the finalization of the Measure Phase and can be closed when?

To reduce the people or operator introduced defects into a process it is best if a Belt can design and implement a means of ________________ into the process.

A Monitoring Plan put into place at the conclusion of a project will provide for adequate systems with key metric readouts indicating out-of-spec conditions.

When a process has proven itself to function at a Six Sigma level this means there are less than 3.4 defects per ___________ opportunities.

Six Sigma refers to a process whose output has 100% of its data points within 8 Standard Deviations from the Mean.

Training cost $2,500 and a project required an initial investment of $23,500. If the project yields monthly savings of $2,500 beginning after 4 months, what is the payback period i...

Voice of the Business is a Lean Six Sigma technique to determine the needs and wants of the ______________ of the business.

Y, the output of a process, is the ______________ variable while Xn, the various inputs to a process, are the _____________ variables.

Which of the following would likely be a CTQ (Critical-to-Quality) for the purchase of a service?

Al bought a digital camera from his local electronics store. When he first used it he found the zoom lens function was inoperative because a gear was installed improperly. For the...

A Belt has determined that the insurance claim form needn't be reviewed by accounting thereby improving the number of claims a processer can handle. According to Cost of Poor Quali...

The following Business Case is constructed properly. "During 2009 the commercial loan division experienced a 2.7% default rate versus a target of less than .5%. This costs the bank...

As we conceive and define a LSS project one of the overriding things we hope to accomplish is to reduce the _____________________.

As we attempt to find a commonality of terms to assess the performance of a broad range of processes we use a key metric called the DPMO which stands for __________________________...

In an organization is the sum total of all the processes which occur in the business to take inputs and turn them into customer desired outputs is called the Value Chain.

When a Belt wishes to clarify the activities of various departments in a Process Map she is creating she adds a feature to the map called ______________.

With a Fishbone Diagram we use the legs to define each source of a potential defect and along the legs we enter each potential means by which a defect could be introduced into our...

The purpose of a ______________ is to identify the complexity of the process and to assist in identifying critical steps in the process.

In order to properly draft a Process Map at the start of a project we are told to __________________ from beginning to the end.

The "Equipment" category of Root Causes on a Fishbone Diagram would be used primarily used to generate ideas as to which of the following are possible causes for defects?

At the beginning of a project we must keep in mind there are basically three views of a process: What you THINK it is, What the SUPPLIER wants and What it SHOULD be.

SIPOC stands for Suppliers, Inputs, ___________ , Output and Customers.

A Micro Process Map may map a process showing the entire activities of a department and can likely be broken into many Macro Process Maps showing numerous processes that comprise t...

As we identify customer and supplier requirements for a SIPOC we are urged to use the RUMBA approach which stands for _____________, Understandable, Measurable, Believable and Achi...

_____________ represents all the variation that one can expect to experience from the output of the subject process.

A Belt gathered the following defect data for a polyurethane production line and wanted to assemble it into a Pareto Chart. The correct order from left to right in the chart would...

One of the primary benefits of your team working together to create an X-Y Diagram is that the data collected from this exercise is accurate and certain.

Measurement System Analysis is a procedure used to quantify variation of the method or system used for taking measurements and used to assure usable data is collected.

A ______________ is a graphical presentation of sample data that shows the number of times that a data point is a specific number.

A tool we use to identify possible failures (defects) in our process and the impact they may have is the _________________.

One of the 5S approaches to eliminating waste is to organize all tools, information and inventory utilized at a workstation in such a manner that the operator knows exactly where

The Control Plan is the road map to sustaining the improvements made through the Lean Six Sigma project and should therefore involve keeping the __________ up to date as a means of...

To minimize waste through the application of Lean Principles we do which of the following?

A Lean Principle that states the process of eliminating waste is a continual process requiring one to always be on the lookout for ways to reduce the seven elements of waste is kno...

An important factor in a viable _________ is to determine who, when and to what level various personnel must be trained to maintain the improvements made to a process.

Upon completion of a project a Belt must complete the Documentation Plan then transfer responsibility for this to the ____________________.