CLSSYB Exam Questions

When a process has proven itself to function at a Six Sigma level this means there are less than ________ defects per million opportunities.

Six Sigma refers to a process whose output has at least 95% of its data points within 6 Standard Deviations from the Mean.

Training cost is $3,000 and a project required an initial investment of $12,000. If the project yields monthly savings of $1,800 beginning after 3 months, what is the payback perio...

The ROI for a project is a measurement metric that stands for Return on Investment and is one of the methods used to measure the success of a Lean Six Sigma project.

Voice of the Customer is a Lean Six Sigma technique to determine the ___________ attributes of a product or service.

Benefits and working conditions would be primarily the concern of which of the following?

In the expression Y = f(Xn) Y, the output, is the ___________ variable and Xn, the inputs, are the __________ variables.

Which of the following would likely not be a CTQ (Critical-to-Quality) for the purchase of a product?

Al bought a handheld GPS from his local electronics store. When he entered an address it would not function. For the manufacturer of the GPS this would be categorized as what type...

Which of the following is a method of expressing the concept that the outputs of a process are a function of all the inputs to the process?

When we create a Process Map and want to depict an action step in the process we would use the ____________ symbol.

A Belt has determined that the loan application does not need to be reviewed by accounting thereby improving the number of applications a loan processer can handle. According to Co...

The following Business Case is constructed properly. "During most of 2008 Division 16 experienced a 4.2% product return rate versus a target of nearly no returns. This costs the co...

The essence of Lean is to concentrate effort on ____________________ while improving process flow to achieve speed and agility at lower cost.

As a Belt created a Process Map he realized there were multiple departments involved in this process so he added a feature to the map called ______________.

As we conceive and define a LSS project one of the overriding things we hope to accomplish is to reduce the _____________________.

The Value Chain in an organization is the sum total of all the processes which occur in the business to take inputs and turn them into customer desired outputs.

A key metric in Six Sigma is the DPMO which stands for __________________?

Cycle Time, Defects, Scrap Cost and Safety are examples of business metrics or commonly referred to as which of the following?

To construct a Fishbone Diagram and capture all the issues of interest it is best if your team uses the ________________ approach.

A 5 Why Analysis is used to help identify possible defect causes when which one of the below listed tools is created?

The purpose of a Process Map is to identify the complexity of the process and to assist in identifying ______________ in the process.

The "Method" category of Root Causes on a Fishbone Diagram is primarily used to generate ideas as to the possible causes for defects by the ____________.

When we create a Process Map we use a __________ to show the direction of work flow.

At the beginning of a project we must keep in mind there are basically three views of a

One of the primary deliverables from performing a SIPOC is to begin to understand which inputs have the greatest affect on the ____________ most valued outputs.

A Macro Process Map may map a process showing the entire activities of a department and can likely be broken into many Micro Process Maps showing numerous processes that comprise t...

SIPOC stands for Suppliers, Inputs, ___________ , Output and Customers.

As we begin to describe the things occurring with our process through a Process Map we begin to see some steps that are NVA which stands for ____________.

As we identify customer and supplier requirements for a SIPOC we are urged to use the RUMBA approach which stands for Reasonable, Understandable, _____________, Believable and Achi...

Inputs that may affect your process to some degree but are not critical, are difficult to quantify and are random in nature are referred to as ___________.

Long-term Data represents all the variation that one can expect to experience from the output of the subject process.

The temperature of a liquid is being measured by a line operator. Which is least likely to be influenced by the instrument?

One of the primary benefits of your team working together to create an X-Y Diagram is that the data collected from this exercise is accurate and certain.

A Belt gathered the following defect data for a trouser production line and wanted to assemble it into a Pareto Chart. The correct order from left to right in the chart would be: D...

One of the primary objectives of constructing an X-Y Diagram is to separate the vital few X's from the trivial many X's.

If a set of data is generally centered relative to the targeted value but is rather widely disbursed it would be said to be _____________.

Stability, Bias and Linearity define the ___________ of a Measurement System.

A tool we use to identify possible failures (defects) in our process and the impact they may have is the _________________.

The RPN or Risk Priority Number is used to rank the various Failure Modes as to their impact on the output of the subject process.

The purpose of ________________ is to analyze data and present it in a way we can make informed decisions as to what is happening in our process.

Process Capability is defined based on customer requirements, defect free performance and output over time.

Lean Principles defines for us ________ specific areas where waste typically exists in our processes.

It is recommended that when beginning a 5S program it be started in a pilot work area for learning and demonstration purposes then it is expended throughout the plant.

As part of a Visual Factory plan _____________ are created and utilized to identify areas in need of cleaning and organization.

One of the 5S approaches to eliminating waste is to minimize work activities that are out of the ordinary thereby requiring unusual decisions and actions to accomplish the correct...

The Control Plan is the road map to sustaining the improvements made through the Lean Six Sigma project and should therefore involve keeping the __________ up to date as a means of...

To minimize waste through the application of Lean Principles we do which of the following?

A Lean Principle that states the process of eliminating waste is a continual process requiring one to always be on the lookout for ways to reduce the seven elements of waste is kno...

An important factor in a viable Control Plan is to determine who, when and to what level various personnel must be _________ to maintain the improvements made to a process.