When building out a service catalog categorizing items helps users navigate and search in the catalog. Which roles would allow you to create and maintain categories? Choose 3 answers

Question

Options

• Acatalog_manager
• Bitil_admin
• Ccatalog_builder_editor
• Dcatalog_editor
• Ecatalog_admin

• A
  89% (16)
• B
  6% (1)
• C
  6% (1)

Explanation

In ServiceNow, the roles that grant the ability to create and maintain Service Catalog categories are: (A) catalog_manager - manages catalog structure including categories; (D) catalog_editor - can edit catalog content and categories; and (E) catalog_admin - has full administrative rights over the catalog, including creating and modifying categories. The 'itil_admin' role provides broad ITSM administrative privileges but does not specifically grant catalog category management rights. The 'catalog_builder_editor' role is scoped to building and editing individual catalog items, not managing the category hierarchy.

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