When a user submits a service request from a catalog what actions are triggered based on the flow definition? Choose 3 answers

The correct answer is A. Approvals B. Notifications C. Tasks. When a catalog item is submitted, the associated flow or workflow can trigger three core action types: (A) Approvals - routing the request to designated approvers before fulfillment; (B) Notifications - sending emails or in-app alerts to relevant parties (requester, approver…

Service Catalog and Request Management

Question

Options

AApprovals
BNotifications
CTasks
DAction Specs
EAccess Controls

How the community answered

(59 responses)

A
88% (52)
D
7% (4)
E
5% (3)

Explanation

When a catalog item is submitted, the associated flow or workflow can trigger three core action types: (A) Approvals - routing the request to designated approvers before fulfillment; (B) Notifications - sending emails or in-app alerts to relevant parties (requester, approver, fulfillment team); and (C) Tasks - generating catalog tasks or other work items for fulfillment teams. 'Action Specs' and 'Access Controls' are not actions triggered by a flow definition upon submission. Access Controls govern visibility/permissions and are configured separately, not triggered dynamically by a flow.

Topics

#Service Request Fulfillment#Service Catalog Workflows#Approvals#Notifications & Tasks

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