The Major Incident Management (MIM) application is linked at the Incident management process but the records have in additional set of States. What are these Ml States?

The correct answer is B. Proposed. Accepted Rejected Cancelled. The Major Incident Management (MIM) application introduces its own state lifecycle that sits alongside the standard Incident states. The MIM-specific states are: Proposed (a candidate has been flagged as a potential major incident awaiting review), Accepted (confirmed and elevate

Incident Management

Question

Options

ANew. Work: m progress Escalated Communicated
BProposed. Accepted Rejected Cancelled
CProposed Received eCAB Convened Closed
DProposed Accepted Reacted Reopened

How the community answered

(21 responses)

A
5% (1)
B
90% (19)
D
5% (1)

Explanation

The Major Incident Management (MIM) application introduces its own state lifecycle that sits alongside the standard Incident states. The MIM-specific states are: Proposed (a candidate has been flagged as a potential major incident awaiting review), Accepted (confirmed and elevated to a major incident), Rejected (reviewed but not classified as a major incident), and Cancelled (the major incident process was terminated). These states control the MIM workflow and trigger associated notifications and escalation procedures, separate from the standard Incident states like New, In Progress, and Resolved.

Topics

#Major Incident Management#Incident States#ServiceNow Workflow

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