CIS-ITSM · Question #150
Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional input fields. How should you update the catalog item?
The correct answer is A. Edit in Catalog Builder. The Catalog Builder is the correct tool for modifying baseline Service Catalog items, including the 'Create Incident' catalog item. Catalog Builder provides a visual, guided interface for adding and configuring variables (input fields), setting field order, defining workflows…
Question
Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional input fields. How should you update the catalog item?
Options
- AEdit in Catalog Builder
- BEdit in Item Designer
- CEdit in Catalog Item Designer
- DEdit in Form Designer
How the community answered
(35 responses)- A91% (32)
- C6% (2)
- D3% (1)
Explanation
The Catalog Builder is the correct tool for modifying baseline Service Catalog items, including the 'Create Incident' catalog item. Catalog Builder provides a visual, guided interface for adding and configuring variables (input fields), setting field order, defining workflows, and managing catalog item properties without writing scripts. 'Item Designer' and 'Catalog Item Designer' are not standard ServiceNow tool names. 'Form Designer' applies to task/record forms, not catalog item variables. Always use Catalog Builder for catalog item changes to maintain upgrade safety.
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