Incidents can be created and managed in the workspace using Ul layouts that are tailored to different personas, processes. and interfaces Examples include: - Default - Major incidents - Self Service…

The correct answer is D. Views. In ServiceNow, different UI layouts for the same form are called 'Views.' A View defines which fields appear, their order, and layout for a specific persona or interface context - for example, a Self Service view shows fewer fields than the Default ITIL view, and a Mobile view…

Incident Management

Question

Incidents can be created and managed in the workspace using Ul layouts that are tailored to different personas, processes. and interfaces Examples include:

Default
Major incidents
Self Service
Mobile

What are these Ul layouts called in the Now Platform?

Options

AForms
BForm Designs
CForm Layouts
DViews
EWorkspaces

How the community answered

(28 responses)

B
4% (1)
C
4% (1)
D
86% (24)
E
7% (2)

Explanation

In ServiceNow, different UI layouts for the same form are called 'Views.' A View defines which fields appear, their order, and layout for a specific persona or interface context - for example, a Self Service view shows fewer fields than the Default ITIL view, and a Mobile view optimizes layout for small screens. Views are configured in the Form Layout editor and selected by the platform based on role, URL parameter, or device. 'Forms' refer to the overall form definition, not persona-specific layouts; 'Workspaces' are separate application experiences, not form layout configurations.

Topics

#ServiceNow Views#UI Layouts#Form Customization#Persona-based UI

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