CAPM · Question #68
Which statement describes the relationship between Manage Quality process and Control Quality process?
The correct answer is A. Manage Quality is all about following planned processes and procedures for quality, while Control Quality is about making sure that the product which is produced conforms to customer specifications.. Manage Quality focuses on process compliance and audits to ensure quality processes are being followed, while Control Quality focuses on inspecting outputs to verify they meet product specifications.
Question
Options
- AManage Quality is all about following planned processes and procedures for quality, while Control Quality is about making sure that the product which is produced conforms to customer specifications.
- BControl Quality is all about following planned process and procedures for quality, while Manage Quality is about making making sure that the product which is produced conforms to customer specifications.
- CManage Quality and Control Quality are the same.
- DManage Quality is part of Quality Management and Control Quality is a subset of the Stakeholder Management Process group.
How the community answered
(53 responses)- A94% (50)
- B4% (2)
- C2% (1)
Why each option
Manage Quality focuses on process compliance and audits to ensure quality processes are being followed, while Control Quality focuses on inspecting outputs to verify they meet product specifications.
Manage Quality (formerly Quality Assurance) is process-oriented - it involves auditing quality requirements and results from quality control measurements to ensure appropriate quality standards and operational definitions are being used. Control Quality is product-oriented - it involves monitoring and recording the results of executing quality activities to assess performance and confirm that deliverables conform to customer specifications. Together they form a closed loop: good processes (Manage Quality) produce conforming products (Control Quality).
This reverses the correct definitions - Control Quality is product and conformance focused, while Manage Quality is process and compliance focused, not the other way around.
Manage Quality and Control Quality are distinct processes with different purposes, inputs, outputs, and tools; they are not the same.
Both Manage Quality and Control Quality are processes within the Quality Management Knowledge Area, not separate management process groups; this answer incorrectly categorizes Control Quality under Stakeholder Management.
Concept tested: Manage Quality vs Control Quality distinction
Source: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok
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