Which of the following set of elements is part of an effective communications management plan?

Question

Options

• AEscalation processes, person responsible for communicating the information, glossary of common terminology, methods or technologies used to convey the information
• BPhone book directory, stakeholder communication requirements, project charter, glossary of common terminology
• COrganizational chart, escalation processes, person responsible for communicating the information, project management plan, glossary of common terminology
• DGlossary of common terminology, constraints derived from specific legislation and regulation, person responsible for communicating information, project management plan, resource management plan

• A
  86% (24)
• B
  4% (1)
• C
  4% (1)
• D
  7% (2)

Explanation

According to the PMBOK Guide, a Communications Management Plan includes: stakeholder communication requirements, information formats, escalation processes, the person responsible for communicating, methods or technologies used, a glossary of terms, and constraints. Option A contains four valid elements. Option B incorrectly includes a 'phone book directory' and 'project charter,' which are not CMP components. Option C incorrectly includes the 'organizational chart' and 'project management plan' as CMP elements. Option D incorrectly includes the 'resource management plan,' which is a separate document.

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