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CAPM · Question #197

A project team of telecommuters located in three different time zones regularly misses project deadlines. Daily meetings often start and end with the same person talking and the rest of the team liste

The correct answer is B. Feedback/response communication. The daily meetings are dominated by one-way monologue, so the missing element is feedback and response - the mechanism that makes communication interactive and confirms mutual understanding.

Predictive, Plan-Based Methodologies

Question

A project team of telecommuters located in three different time zones regularly misses project deadlines. Daily meetings often start and end with the same person talking and the rest of the team listening. The project manager determines that communication among team members must be addressed. What communication step is missing from the daily meetings?

Options

  • AInterpersonal communication
  • BFeedback/response communication
  • CPush communication
  • DPull communication

How the community answered

(39 responses)
  • A
    3% (1)
  • B
    77% (30)
  • C
    8% (3)
  • D
    13% (5)

Why each option

The daily meetings are dominated by one-way monologue, so the missing element is feedback and response - the mechanism that makes communication interactive and confirms mutual understanding.

AInterpersonal communication

Interpersonal communication refers to face-to-face or direct personal exchange, which is a format consideration, not the specific missing interactive element.

BFeedback/response communicationCorrect

When only one person talks and others listen, communication flows in a single direction, which prevents the team from surfacing issues, asking questions, or confirming understanding. Feedback and response communication transforms the exchange into a dialogue, allowing the project manager to detect misunderstandings and the team to raise concerns that may be causing missed deadlines. This is the core mechanism absent in the described meetings.

CPush communication

Push communication means distributing information to recipients without expecting a response, which is already what is happening and is therefore the problem, not the solution.

DPull communication

Pull communication means recipients retrieve information on demand, which is not relevant to the synchronous daily meeting context described.

Concept tested: Two-way feedback in interactive team communication

Source: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok

Topics

#Communication management#Team communication#Meeting effectiveness#Feedback loops

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