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CAPM · Question #196

What purpose does the hierarchical focus of stakeholder communications serve?

The correct answer is D. Keeps the focus on the position of the stakeholder or group with respect to the project team. A hierarchical focus in stakeholder communications means structuring communication based on where a stakeholder or group sits relative to the project team in the organizational hierarchy.

Predictive, Plan-Based Methodologies

Question

What purpose does the hierarchical focus of stakeholder communications serve?

Options

  • AMaintains the focus on project and organizational stakeholders
  • BPreserves the focus on external stakeholders "k" such as customers and vendors "k" as well as on other projects
  • CSustains the focus on general communication activities using email, social media, and websites
  • DKeeps the focus on the position of the stakeholder or group with respect to the project team

How the community answered

(63 responses)
  • A
    8% (5)
  • B
    5% (3)
  • C
    2% (1)
  • D
    86% (54)

Why each option

A hierarchical focus in stakeholder communications means structuring communication based on where a stakeholder or group sits relative to the project team in the organizational hierarchy.

AMaintains the focus on project and organizational stakeholders

Maintaining focus on project and organizational stakeholders broadly describes stakeholder engagement in general, not the specific concept of hierarchical positioning.

BPreserves the focus on external stakeholders "k" such as customers and vendors "k" as well as on other projects

Focusing on external stakeholders like customers and vendors describes a stakeholder classification by relationship type, not by hierarchical position.

CSustains the focus on general communication activities using email, social media, and websites

Using email, social media, and websites describes communication channel selection, which is a separate dimension from hierarchical focus.

DKeeps the focus on the position of the stakeholder or group with respect to the project teamCorrect

In stakeholder communications, a hierarchical focus categorizes stakeholders by their organizational position - such as executives above, peers alongside, or team members below - relative to the project team. This informs the formality, channel, and detail level appropriate for each communication. It is distinct from an external focus on customers or a general focus on communication channels.

Concept tested: Hierarchical focus in stakeholder communication planning

Source: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok

Topics

#Stakeholder Management#Communication Planning#Hierarchical Communication#Stakeholder Engagement

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