ADM-201 · Question #96
Ursa Major Solar needs a case to be automatically created. Which three features can an administrator use to accomplish this goal? Choose 3 answers
The correct answer is C. Process Builder D. Web-to-case E. Email-to-case. An administrator can automate case creation using Process Builder for flexible criteria, Web-to-Case for website submissions, and Email-to-Case for emails sent to specific addresses.
Question
Ursa Major Solar needs a case to be automatically created. Which three features can an administrator use to accomplish this goal? Choose 3 answers
Options
- ASMS-to-case
- BLightning for Outlook
- CProcess Builder
- DWeb-to-case
- EEmail-to-case
How the community answered
(29 responses)- A7% (2)
- B3% (1)
- C90% (26)
Why each option
An administrator can automate case creation using Process Builder for flexible criteria, Web-to-Case for website submissions, and Email-to-Case for emails sent to specific addresses.
SMS-to-case is not a standard, out-of-the-box Salesforce feature for automatic case creation and typically requires custom development or an AppExchange solution.
Lightning for Outlook integrates Salesforce records with Outlook, but it does not automatically create cases; it facilitates manual association or creation by users.
Process Builder can automate case creation based on various criteria and actions within Salesforce, offering flexible logic beyond simple email or web form submissions.
Web-to-Case allows companies to generate HTML forms that can be embedded on a website; when a customer fills out and submits the form, a new case is automatically created in Salesforce.
Email-to-Case automatically creates new cases and populates case fields directly from emails sent to specific email addresses, such as customer support inboxes.
Concept tested: Automated case creation methods
Source: https://help.salesforce.com/s/articleView?id=sf.web_to_case.htm&type=5
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