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ADM-201 · Question #96

Ursa Major Solar needs a case to be automatically created. Which three features can an administrator use to accomplish this goal? Choose 3 answers

The correct answer is C. Process Builder D. Web-to-case E. Email-to-case. An administrator can automate case creation using Process Builder for flexible criteria, Web-to-Case for website submissions, and Email-to-Case for emails sent to specific addresses.

Submitted by takeshi77· Apr 18, 2026Service and Support Applications

Question

Ursa Major Solar needs a case to be automatically created. Which three features can an administrator use to accomplish this goal? Choose 3 answers

Options

  • ASMS-to-case
  • BLightning for Outlook
  • CProcess Builder
  • DWeb-to-case
  • EEmail-to-case

How the community answered

(29 responses)
  • A
    7% (2)
  • B
    3% (1)
  • C
    90% (26)

Why each option

An administrator can automate case creation using Process Builder for flexible criteria, Web-to-Case for website submissions, and Email-to-Case for emails sent to specific addresses.

ASMS-to-case

SMS-to-case is not a standard, out-of-the-box Salesforce feature for automatic case creation and typically requires custom development or an AppExchange solution.

BLightning for Outlook

Lightning for Outlook integrates Salesforce records with Outlook, but it does not automatically create cases; it facilitates manual association or creation by users.

CProcess BuilderCorrect

Process Builder can automate case creation based on various criteria and actions within Salesforce, offering flexible logic beyond simple email or web form submissions.

DWeb-to-caseCorrect

Web-to-Case allows companies to generate HTML forms that can be embedded on a website; when a customer fills out and submits the form, a new case is automatically created in Salesforce.

EEmail-to-caseCorrect

Email-to-Case automatically creates new cases and populates case fields directly from emails sent to specific email addresses, such as customer support inboxes.

Concept tested: Automated case creation methods

Source: https://help.salesforce.com/s/articleView?id=sf.web_to_case.htm&type=5

Topics

#Case Automation#Web-to-Case#Email-to-Case#Process Builder

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