Universal Containers uses a Private data access model for Cases. Support agents own cases and occasionally product specialists need access to cases in their product line. Which two actions will result

While case owners can use pre-defined case teams, the configuration of the pre-defined teams themselves (i.e., defining the team and its members with their access levels) is typically an administrator's task, not the owner's.

A case escalation rule assigns ownership based on specific criteria and time, which changes the owner and doesn't grant read-only or collaborative access to specialists without changing ownership.

Administrators can create pre-defined case teams with product specialists and then use assignment rules to automatically add these teams to cases based on criteria like product line, providing structured access in a private sharing model.

Case owners, who have full access to their cases, can manually add specific product specialists to an ad hoc case team on a particular case, granting them the necessary access for collaboration when needed.