What two valid assignee options should an administrator use to configure case assignment rules? Choose 2 answers

Case assignment rules can assign cases to a Queue, which allows multiple users within that queue to take ownership of the case, distributing workload among a team.

While public groups are used in sharing rules and other contexts for grouping users, they are not a direct assignee option for case assignment rules; cases must be assigned to an individual user or a queue.

Case teams are used to grant additional users access to a case and facilitate collaboration, but a case team itself cannot be the direct assignee of a case via an assignment rule.

Case assignment rules can directly assign a case to a specific User, ensuring that an individual is responsible for the case from the outset.