SalesforceSalesforce
ADM-201 · Question #29
ADM-201 Question #29: Real Exam Question with Answer & Explanation
Sign in or unlock ADM-201 to reveal the answer and full explanation for question #29. The question stem and answer options stay visible for context.
Submitted by deeparc· Apr 18, 2026Service and Support Applications
Question
Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue. Which feature should be used to fulfill this requirement?
Options
- ACase assignment rule
- BCase escalation rule
- CAuto-response rule
- DEinstein Case Routing
Unlock ADM-201 to see the answer
You've previewed enough free ADM-201 questions. Unlock ADM-201 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.
Topics
#Case Management#Assignment Rules#Service Cloud#Queue Management