Salesforce
ADM-201 · Question #158
Universal Containers frequently uses Case escalations and wants the ability to track any Cases that has been escalated. The administrator has found that when any escalated Cases are closed, the escala
Sign in or unlock ADM-201 to reveal the answer and full explanation for question #158. The question stem and answer options stay visible for context.
Submitted by chiamaka_o· Apr 18, 2026Service and Support Applications
Question
Universal Containers frequently uses Case escalations and wants the ability to track any Cases that has been escalated. The administrator has found that when any escalated Cases are closed, the escalated check automatically unchecks. What two actions should the administrator configure to meet this requirement?
Options
- AUse a Process statuses in Case Status field in support settings.
- BSelect show closed statuses in Case status field in support settings.
- CModify the time criteria in the escalation rule.
- DCreate a custom checkbox field called Has_Been_Excalated_c
Unlock ADM-201 to see the answer
You've previewed enough free ADM-201 questions. Unlock ADM-201 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.
Topics
#Custom Fields#Case Escalation Rules#Historical Tracking#Service Cloud