ADM-201 · Question #222
The administrator at DreamHouse Realty added an email quick action to the Case page layout and Is unable to see the action on the case feed. Which feature must be enabled to ensure the quick action…
The correct answer is A. Email-to-Case. If an email quick action is not visible on the Case feed despite being added to the page layout, Email-to-Case must be enabled.
Question
The administrator at DreamHouse Realty added an email quick action to the Case page layout and Is unable to see the action on the case feed. Which feature must be enabled to ensure the quick action will be displayed as expected?
Options
- AEmail-to-Case
- BEmail Notifications
- CEmail Alerts
- DEmail Templates
How the community answered
(59 responses)- A75% (44)
- B3% (2)
- C15% (9)
- D7% (4)
Why each option
If an email quick action is not visible on the Case feed despite being added to the page layout, Email-to-Case must be enabled.
The Email quick action on the Case feed, which enables agents to send emails from a case, fundamentally relies on and requires Email-to-Case functionality to be enabled and configured in Salesforce Setup.
Email Notifications are general settings for receiving email updates and do not control the availability or visibility of the Email quick action itself.
Email Alerts are workflow actions that send automated emails based on criteria, not a feature that governs the display of the interactive Email quick action.
Email Templates provide pre-defined content for emails but do not enable the underlying functionality or visibility of the Email quick action on the Case feed.
Concept tested: Email-to-Case prerequisite for Quick Actions
Source: https://help.salesforce.com/s/articleView?id=sf.email_to_case_settings.htm&type=5
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