ADM-201 Question #222: Real Exam Question with Answer & Explanation

The correct answer is A: Email-to-Case. If an email quick action is not visible on the Case feed despite being added to the page layout, Email-to-Case must be enabled.

Submitted by ahmad_uae· Apr 18, 2026Service and Support Applications

Question

The administrator at DreamHouse Realty added an email quick action to the Case page layout and Is unable to see the action on the case feed. Which feature must be enabled to ensure the quick action will be displayed as expected?

Options

AEmail-to-Case
BEmail Notifications
CEmail Alerts
DEmail Templates

Explanation

If an email quick action is not visible on the Case feed despite being added to the page layout, Email-to-Case must be enabled.

Common mistakes.

B. Email Notifications are general settings for receiving email updates and do not control the availability or visibility of the Email quick action itself.
C. Email Alerts are workflow actions that send automated emails based on criteria, not a feature that governs the display of the interactive Email quick action.
D. Email Templates provide pre-defined content for emails but do not enable the underlying functionality or visibility of the Email quick action on the Case feed.

Concept tested. Email-to-Case prerequisite for Quick Actions

Reference. https://help.salesforce.com/s/articleView?id=sf.email_to_case_settings.htm&type=5

Topics

#Case Management#Email-to-Case#Quick Actions#Service Cloud

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