ADM-201 Question #221: Real Exam Question with Answer & Explanation

The correct answer is A: Outbound Message. To initiate expense reports to an external HR system with manager/director review, an administrator should configure an Outbound Message and an Approval Process.

Submitted by kim_seoul· Apr 18, 2026Workflow/Process Automation

Question

Northern Trail Outfitters wants to initiate expense reports from Saltsforce to the external HR system. This process needs to be reviewed by managers and directors. Choose 2 answers Which two tools shQuld on administrator configure? Choose 2 answers

Options

AOutbound Message
BEmail Alert Action
CApproval Process
DQuick Acton

Explanation

To initiate expense reports to an external HR system with manager/director review, an administrator should configure an Outbound Message and an Approval Process.

Common mistakes.

B. An Email Alert Action sends email notifications but does not facilitate sending structured data to an external system for integration.
D. A Quick Action allows users to perform specific tasks quickly, but it does not inherently provide functionality for external system integration or multi-step approval workflows.

Concept tested. Outbound messages and approval processes

Reference. https://help.salesforce.com/s/articleView?id=sf.workflow_outbound_messages.htm&type=5

Topics

#Approval Processes#Outbound Messages#Workflow Automation#External Integration

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