At Ursa Major Solar, a workflow rule is in place that sends a reminder email 20 days before the warranty expiration date. A custom ...... another three years. What is the expected behavior for the ema

The email trigger criteria are based on 20 days before expiration; extending the warranty changes the expiration date, so the original trigger point is no longer valid, and it would not arbitrarily change to a 30-day reminder.

The email is not simply NOT sent if the criteria are still met for a future date; the time-based workflow action will remain in the queue and reschedule its execution based on the new, updated criteria.

Time-dependent workflow actions, once queued, remain in the queue. If the record that triggered the workflow is updated in a way that changes the evaluation date, the workflow rule re-evaluates, and if still met, the pending action's execution time is recalculated and it remains queued for the new date.

The scenario focuses on the workflow rule's time-dependent action and re-evaluation upon record update, not on a missing email address, which would prevent any email regardless of the update.