ADM-201 · Question #277
Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account…
The correct answer is A. Use a fault connector and display a screen with text explaining what went wrong and how to. To provide clear guidance to users encountering flow errors due to incomplete data, the administrator should implement a fault connector within the screen flow.
Question
Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account before starting the flow. How should the administrator address this issue?
Options
- AUse a fault connector and display a screen with text explaining what went wrong and how to
- BRemove validation rules so that the users are able to proceed without complete records.
- CCreate a permission set to allow users to bypass the error.
- DUncheck the End User Flow Errors box in Setup.
How the community answered
(32 responses)- A84% (27)
- B6% (2)
- C3% (1)
- D6% (2)
Why each option
To provide clear guidance to users encountering flow errors due to incomplete data, the administrator should implement a fault connector within the screen flow.
A fault connector allows an administrator to gracefully handle errors that occur during a flow's execution. By directing the flow to a specific screen via the fault connector, the administrator can display custom error messages that explain the issue (e.g., missing account information) and guide users on how to resolve it, improving the user experience and data quality.
Removing validation rules would allow incomplete records, potentially leading to data quality issues, and does not directly address the need to inform users about why an error occurred in a flow.
A permission set cannot be used to bypass errors that are caused by missing required data or flow logic, as it's a data integrity issue, not a permission issue.
Unchecking the End User Flow Errors box would hide all errors from users, making them unable to understand why the flow failed and preventing them from correcting the underlying data issues.
Concept tested: Handling flow errors with fault connectors
Source: https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_fault.htm&type=5
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