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ADM-201 · Question #72
ADM-201 Question #72: Real Exam Question with Answer & Explanation
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Submitted by valeria.br· Apr 18, 2026Service and Support Applications
Question
In which two ways should Knowledge articles be used? Choose 2 answers
Options
- ATo resolve customer cases
- BTo display for customer self-service
- CTo display Salesforce Answers
- DTo display Salesforce Solutions
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Topics
#Knowledge Articles#Service Cloud#Self-Service#Customer Support