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ADM-201 · Question #180

Ursa Solar Major Is evaluating Salesforce for Its service team and would like to know what objects were available out of the box. Which three of the standard objects are available to an…

The correct answer is A. Contract C. Case D. Account. For a service team using Salesforce out-of-the-box, standard objects like Case, Account, and Contract are fundamental for managing customer support and related agreements.

Submitted by alyssa_d· Apr 18, 2026Service and Support Applications

Question

Ursa Solar Major Is evaluating Salesforce for Its service team and would like to know what objects were available out of the box. Which three of the standard objects are available to an administrator considering a support use case? Choose 3 answers

Options

  • AContract
  • BRequest
  • CCase
  • DAccount
  • ETicket

How the community answered

(29 responses)
  • A
    90% (26)
  • B
    7% (2)
  • E
    3% (1)

Why each option

For a service team using Salesforce out-of-the-box, standard objects like Case, Account, and Contract are fundamental for managing customer support and related agreements.

AContractCorrect

The Contract object is a standard Salesforce object used to track agreements with customers, which is often crucial for service teams to understand service level agreements or warranty details.

BRequest

'Request' is not a standard Salesforce object; customer requests are typically managed using the standard Case object.

CCaseCorrect

The Case object is the primary standard object in Salesforce for managing customer inquiries, issues, and support requests, making it central to a service team's operations.

DAccountCorrect

The Account object is a fundamental standard object in Salesforce, representing the companies or organizations that a service team supports, and is essential for linking all service-related activities to a customer.

ETicket

'Ticket' is not a standard Salesforce object; like 'Request,' customer support tickets are handled using the standard Case object.

Concept tested: Standard Service Cloud objects

Source: https://help.salesforce.com/s/articleView?id=sf.service_cloud_objects_and_relationships.htm&type=5

Topics

#Standard Objects#Service Cloud#Support Use Case#Salesforce Core Objects

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