ADM-201 · Question #180
Ursa Solar Major Is evaluating Salesforce for Its service team and would like to know what objects were available out of the box. Which three of the standard objects are available to an…
The correct answer is A. Contract C. Case D. Account. For a service team using Salesforce out-of-the-box, standard objects like Case, Account, and Contract are fundamental for managing customer support and related agreements.
Question
Ursa Solar Major Is evaluating Salesforce for Its service team and would like to know what objects were available out of the box. Which three of the standard objects are available to an administrator considering a support use case? Choose 3 answers
Options
- AContract
- BRequest
- CCase
- DAccount
- ETicket
How the community answered
(29 responses)- A90% (26)
- B7% (2)
- E3% (1)
Why each option
For a service team using Salesforce out-of-the-box, standard objects like Case, Account, and Contract are fundamental for managing customer support and related agreements.
The Contract object is a standard Salesforce object used to track agreements with customers, which is often crucial for service teams to understand service level agreements or warranty details.
'Request' is not a standard Salesforce object; customer requests are typically managed using the standard Case object.
The Case object is the primary standard object in Salesforce for managing customer inquiries, issues, and support requests, making it central to a service team's operations.
The Account object is a fundamental standard object in Salesforce, representing the companies or organizations that a service team supports, and is essential for linking all service-related activities to a customer.
'Ticket' is not a standard Salesforce object; like 'Request,' customer support tickets are handled using the standard Case object.
Concept tested: Standard Service Cloud objects
Source: https://help.salesforce.com/s/articleView?id=sf.service_cloud_objects_and_relationships.htm&type=5
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